Casino / Sports
This policy explains exactly what information we collect when you use your phjl com account — from browsing the sports lobby to settling a Maya or PESONet transaction — and how we protect, use and store it. Availability of our services depends on local law and eligible regions in the Philippines.
When you open an account on phjl com, we collect the details you submit during registration — name, contact information and any identity verification documents required to keep your account active and your transactions in order. As you move through the platform — checking a PBA basketball line, browsing slots from Pragmatic Play or Spadegaming, or settling a deposit via Maya — our systems log that activity to support account security, resolve disputes and improve the service we deliver to you. Payment activity processed through Maya or PESONet is handled according to the terms of those payment rails and our own internal records policy. We do not sell your personal data to third parties for marketing purposes. Data we hold is kept only as long as it is needed for the purpose it was collected — account management, transaction history, regulatory requirements applicable where local law permits, and support case resolution. Cookies and session identifiers are used to keep you logged in across pages and to understand which parts of the platform — sports markets, live casino tables, wallet screens — you use most. You can manage cookie preferences through your browser settings at any time.
Payment records from Maya deposits and withdrawals are held in your account transaction log, visible after login under your wallet history.
PESONet fund movements are logged with timestamps and reference numbers. You can request a copy of these records through our support channel.
GCash-linked transactions appear in your account wallet alongside other payment methods. We retain these records for the period required by applicable rules.
Identity documents submitted during account verification are stored securely and accessed only by authorised staff for compliance and dispute-resolution purposes.
Our privacy policy applies to all activity on the phjl com platform in regions where access is permitted under local law. Understanding what falls inside and outside this policy helps you know exactly where your data protections apply and where separate terms govern your experience.
Everything tied to your phjl com account login — session data, device identifiers, IP address logs and authentication records — is fully within the scope of this policy. We control how that data is stored, used and eventually deleted.
Deposits and withdrawals processed through Maya, PESONet or GCash are covered here for what we record on our side. The payment provider's own terms govern how they handle data on their end — we do not control that.
Game content delivered by studios such as Pragmatic Play, CQ9 or Spadegaming is governed by those providers' own data handling arrangements. We cover the account-level data generated while you access that content, not the content itself.
Any external site or service you reach through a link on phjl com operates under its own privacy terms. Once you leave our platform, this policy no longer applies. We do not monitor or control data handling on external destinations.
You have a set of concrete actions available to you regarding the personal data we hold. These are not abstract entitlements — each one has a direct path through your account or our support team. Reviewing your own records is the starting point: your account dashboard, accessible after login, shows your transaction history, active session devices and the contact details tied to your profile. If any of that information is wrong — an outdated email, a phone number you no longer use — you can update it directly in the account settings page without contacting support. For data we hold that is not editable from the front end, such as historical identity verification submissions, you can raise a request with our privacy support contact and we will respond with what we hold and whether it can be amended or removed under applicable rules. Where access or eligibility to exercise a specific right depends on local law, we will explain that in our response. You do not need to justify a basic records request — just send it through the support channel with your registered account email.
Log in and go to your account dashboard. Transaction history, active sessions and your registered contact details are all visible there without needing to contact us.
Update your email address, phone number or contact preferences directly in account settings. Changes take effect immediately and are reflected across your wallet and notification preferences.
For records not visible in your dashboard — such as identity document submissions — send a request to our privacy support contact with your registered email. We will confirm what we hold.
If you are unsure whether a specific piece of data is covered by this policy, or want to understand how a particular record is used, contact us through the privacy support path shown in the support section below.
Privacy questions about your phjl com account — data requests, correction queries, or concerns about how your information is handled — can be sent through the channels below. Include your registered account email in any message so we can locate your records accurately and respond to the right account. We aim to acknowledge privacy-related requests and provide a substantive response within the timeframe required under applicable rules in eligible regions.
Send your data request or privacy question to our dedicated support email. Include your registered account email address and a clear description of your request so we can route it to the right team without delays.
For general account-linked privacy questions, our live chat is available through the support section of your account. This channel is suited to quick queries about what data is visible in your dashboard and how to update contact details.
The help centre, accessible after login, contains written explanations of how specific data types are handled — including Maya and PESONet payment records, identity verification status and cookie controls.
Our approach to data handling is built around what your account actually needs to function — not broader data accumulation. Here is how the key areas work in practice, so you know exactly what we do and where to look if something changes.
We keep personal data only as long as your account is active or as required by applicable rules in the region where you access our services. When data is no longer needed for its original purpose, it is removed from active systems according to our internal retention schedule.
Session cookies keep your login active as you move between the sports lobby, live casino and your wallet. You can review and adjust cookie permissions through your browser settings. Disabling non-essential cookies does not prevent account access but may affect session continuity.
Access to your account data is controlled through login authentication. We recommend keeping your password unique to phjl com and reviewing the active sessions listed in your account security settings periodically. If you see a session you do not recognise, contact support immediately.
When this privacy policy is updated, the revised version is posted on this page with a notation of the update. Continuing to use your account after a policy update means you have had the opportunity to review the current terms. The current state of this policy is always shown on this page.
These are the questions we hear most often from members in the Philippines about how their data is handled. Each answer points to a specific action or location in your account.
We collect the details you submit during registration — name, email address, phone number and any identity verification documents required to activate your account. We also log device and session information when you log in, as part of standard account security practice.
Yes. Log in and go to your account dashboard — your transaction history, registered contact details and active sessions are visible there. For records not shown in the dashboard, such as identity submissions, send a request to our privacy support email with your registered account address.
Payment records from Maya and PESONet transactions are stored in your account wallet history and are accessible after login. We retain these records for the period required under applicable rules. You can request a copy of specific records through our privacy support channel.
We do not sell your personal data to third parties for marketing. Data may be shared with payment processors such as Maya and PESONet to complete transactions, and with identity verification services where required. These parties handle your data under their own terms.
Go to account settings after login to update your email address, phone number or contact preferences directly. For details you cannot edit yourself — such as submitted identity documents — contact our support team through the privacy email or live chat with your registered account email.
When you close your account, we retain certain records for the period required by applicable rules and regulations in eligible regions. Once the retention period ends, personal data is removed from our active systems. You can ask our support team about the specific retention period applicable to your account.